Warranty & Complaints
At QOALÉ, we are committed to providing our customers with high-quality baby carriers that are both functional and fashionable. To ensure your satisfaction, we offer a one-year warranty on all of our products, covering any manufacturing defects.
If you have a complaint about one of our products, please contact our customer service team at [email/phone number] to initiate the warranty process. We will require you to provide a proof of purchase, a description of the problem, and if possible photos.
Once we have received your complaint, we will assess the issue and provide you with a resolution within a timely manner. If the product is found to be defective, we will repair or replace the product free of charge.
In the event that a repair or replacement is not possible, we will offer you a refund or store credit.
Please note that this warranty does not cover any damages caused by improper use or care of the product, or normal wear and tear.
We value our customers and strive to provide the best possible service. If you have any questions or concerns about our warranty policy, please don’t hesitate to contact our customer service team.
Thank you for choosing QOALÉ, we hope you enjoy your baby carrier and have a comfortable and safe babywearing experience.