Returns & Refunds

At QOALÉ, we want you to feel confident in every purchase. If for any reason you’re not completely satisfied, our 30-day return policy is designed to make the process simple and stress-free.

You have 30 days from the day you receive your item to initiate a return. Whether you’ve changed your mind or the product didn’t meet your expectations, we’re here to help.

Conditions for Returns

To ensure the integrity of our products, we can only accept returns that meet the following conditions:

  • Unused and Unworn: Items must be unused, unworn, and free of any signs of wear or damage.
  • Original Condition: Items must include all original packaging, accessories, and the hangtag must remain attached.
  • Clean and Odor-Free: Products must be returned without stains, odors (e.g., perfume, smoke), or any other signs of use.
  • Within 30 Days: Returns must be initiated within 30 days of receipt.

Please ensure the product meets these conditions before initiating a return. Items that fail to meet these criteria may not be accepted

How to Initiate a Return

  • Contact Our Customer Service Team
    Send an email to info@qoale.com with your order number and the reason for your return.
  • Receive Return Instructions
    Our customer service team will guide you through the return process, including providing the necessary return details and instructions.
  • Prepare Your Package
    Ensure the item(s) are in their original condition, with all packaging, accessories, and the hangtag intact.
  • Ship Your Return
    Follow the instructions provided by our team to return your package. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Refund Process

  • Once your return is received, it will undergo a quality control inspection, which may take up to 5 business days.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note that your bank or payment provider may take additional time to post the refund to your account.

If you do not receive your refund within 15 business days after approval, please contact us at info@qoale.com for assistance.

Damaged or Incorrect Items

We strive to ensure every order arrives in perfect condition. If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We’ll resolve the issue promptly and cover any return shipping costs.

Exchanges

For faster service, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

Additional Notes

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
  • Proof of Return: Keep your shipping receipt and tracking information as proof of return.
  • Non-Compliance: Returns that do not comply with our policy may be refused at QOALÉ’s discretion.