At QOALÉ, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your baby carrier, you may return it within 30 days of receipt for a refund.

To initiate a return, please contact our customer service team at They will provide you with a return shipping address and instructions. Please note that you will be responsible for the cost of return shipping.

Please ensure that the carrier is in its original condition, including all tags and packaging. We cannot accept returns of used or damaged items.

Once we have received your return and inspected the carrier, we will process your refund. Please allow 5-7 business days for the refund to be processed.

We want to make sure that you are completely happy with your purchase, if you have any issues or concerns regarding your return, please don't hesitate to contact our customer service team, they will be happy to assist you.

Thank you for choosing QOALÉ, we hope you enjoy your baby carrier and have a comfortable and safe babywearing experience.