Shipping & returns

Dispatched daily except Sundays and public holidays, with tracking by email — in eco-friendly packaging.

Delivery times

Netherlands1 business day
Germany & Belgium1–3 business days
Rest of EU1–5 business days
Worldwide7–14 business days (customs dependent)

30-day home trial & returns

Try the carrier at home for 30 days from delivery — no commitment.

Return conditions

Unused and unworn, in the original packaging with the hangtag attached, clean and scent-free.

How it works

  1. Email info@qoale.com with your order number and reason — we send you return instructions.
  2. After arrival we check the item within 5 business days.
  3. Approved refunds are issued within 10 business days to your original payment method.

Return shipping is paid by you, unless the item arrived damaged or incorrect.